Electronic human resource management in tourism: a literature review in the 2018-2022-time frame

Authors

DOI:

https://doi.org/10.29147/revhosp.v21.1132

Keywords:

people management, information and communication technology, electronic human resources management, tourism

Abstract

Technological advances have impacted the way of life of the consumer society and, consequently, of tourism organizations. In view of this, this study aims to analyze the production patterns of literature on electronic personnel management in tourism, in the time frame of 2018 to 2022. As methodological procedures, a survey of research was carried out in the Scopus and Web of Science databases. The search resulted in 129 studies. Six thematic categories were identified, among which the most researched was “Factors that lead to the acceptance and use of e-HRM” and the least explored, “Emerging themes in e-HRM”. Regarding tourism, studies on e-HRM in organizations in the sector are limited and restricted to the hotel industry, which makes it a fruitful area for new research. Finally, this research highlighted possibilities of topics and concepts related to e-HRM in different segments. From this, it is suggested that new research expand the time frame, databases and themes, in order to direct future research.

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Author Biographies

Ana Christina Roque dos Santos Lobato, Universidade Federal do Rio Grande do Norte - UFRN

Mestranda em Turismo e Graduada em Letras pela Universidade Federal do Rio Grande do Norte. Instrutora do Serviço Nacional de Aprendizagem Comercial do estado do Rio Grande do Norte.

Jéssyca Rodrigues Henrique da Silva, Universidade Federal do Rio Grande do Norte - UFRN

Doutora e mestra em Turismo, e Graduada em Turismo pela Universidade Federal do Rio Grande do Norte.

Leilianne Michelle Trindade da Silva Barreto, Universidade Federal do Rio Grande do Norte - UFRN

Doutora em Administração pela Universidade de Sao Paulo (USP). Mestre em Administração e Graduada em Turismo pela Universidade Federal do Rio Grande do Norte (UFRN). Professora do Departamento de Turismo e do Programa de Pós-Graduação em Turismo da UFRN.

Luiz Mendes Filho, Universidade Federal do Rio Grande do Norte - UFRN

PhD em Administração na Auckland University of Technology e Pós-Doutorado em Turismo na Bournemouth University. Mestre em Engenharia da Produção e Graduado em Ciências da Computaçao pela Universidade Federal do Rio Grande do Norte.

 

 

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Published

2024-12-14

How to Cite

Roque dos Santos Lobato, A. C., Rodrigues Henrique da Silva, J., Trindade da Silva Barreto, L. M., & Mendes Filho, L. (2024). Electronic human resource management in tourism: a literature review in the 2018-2022-time frame. Revista Hospitalidade, 21, 188–215. https://doi.org/10.29147/revhosp.v21.1132

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Vol. 21 (2024): Revista Hospitalidade

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